About Us
About ELMS
We Believe Your Life Matters
ELMS Health Solutions is a person-centered business that provides high-quality home care services.
We aim to grow to be the market leader across the UK. Our commitment to delivering the services you want, how you want them, in the comfort of your own home is our priority.
What makes our home care services different?
Our goal is to offer the level of care we would demand for our family. This entails respecting the distinctive traits of each client and treating them as a full person rather than just a list of care requirements.
Our services are adaptable and take into account your shifting demands and objectives. As much as they are able, we work with families to keep our clients in charge of their care. We always pay close attention to what you have to say to provide you with the care and assistance you desire.
We communicate frequently so that you can get to know the team in your local community. The foundation of our management philosophy is creating a relationship with you that you can trust.
Our compliments
Concerns and complaints procedure.
ELMS Health Solutions welcomes all of your feedback because it helps us improve our services. We have an open procedure for managing any concerns and complaints. All of our homecare customers receive a copy of our procedure when the service starts. We want to make sure that you are in no doubt about how to voice any concerns that may arise or give us any positive feedback.
I Feel the Elms team have good communication skills with other care providers and have a good understanding of the role of other members of the community MDT supporting patients at home. Who to contact when. Also robust review process and good communication. Inviting us to be involved in the review process was very useful. The carers in place were professional and well presented for the role.
Confirming the
Quality of our homecare service
The care supervisors from your local community will regularly check that you are satisfied with the services that you receive from us. We share this information with the national regulator for homecare services. There is a national regulator in each of the four countries of the United Kingdom. These statutory bodies have the responsibility for making sure home care services meet the requirements of the law and meet fundamental standards of quality and safety. Each regulator carries out periodic inspections to check our services. As part of these checks, they may directly ask our customers for feedback.We are also members of the United Kingdom Home Care Association, the organisation that helps home care agencies to achieve high standards of care and support.
Confirming the Quality of our homecare service
We aim to delight our customers by providing the very best home care services. We are proud to serve customers from all walks of life thus, we want staff who reflect this great diversity. We encourage applications from men and women of all ages, representing different ethnic groups and with different religious beliefs.
We carefully select our homecare staff based solely on their suitability for the post. They must understand the needs of our customers and have the dedication and ability to perform the job well.
ELMS Health Solutions promotes anti-discriminatory practices throughout the recruitment process as we strive to become an employer of choice.
"l am happy that my son enjoys accessing the community with the support of Personal Assistants provided by Ems"